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2Swift electric skateboards are covered by a 1-year manufacturer's warranty, which covers defects in craftsmanship and materials. This warranty does not cover damage resulting from abuse, misuse, neglect, negligence, accidents, or exposure to water. Any modification of components or tampering with electronics will void the warranty. Perishable items such as wheels/tires, decks, bumpers, and bearings are excluded from the warranty but are available for purchase. The warranty also excludes damage from shipping packaging. If a product defect is discovered within one year of the ship date, customers should contact 2Swift through their website's general inquiries page for return instructions. Warranty coverage can be voided by crashes, water damage (boards are splash-resistant, not waterproof), unauthorized changes to motor controller settings, use of unapproved parts, altered or removed serial numbers, work by unauthorized third parties, or weather-related damage. Boards sold before October 3, 2025, had a 6-month warranty, which was extended to 1 year on that date.
Common issues reported by users include a learning curve, particularly when starting from a standstill, and instability at very low speeds. Some users have noted a lack of 'real suspension,' which can lead to bumpy rides on uneven terrain. The board's weight and bulkiness can also make it challenging to carry, for instance, up and down stairs. Additionally, the grippy Jessup Ultra grip tape, while effective, can make it difficult to reposition one's foot without lifting it completely off the board.
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