"Ride Beyond."
Reported quality or safety concerns — research carefully before buying
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Company information, contact details, social media, warranty and where to buy.
EVERCROSS PRO
EVERCROSS offers a two-year warranty on scooters and bicycles purchased from their official websites, covering manufacturing defects in the frame, motor, and battery. For electric bikes, the battery warranty is 6 months. The warranty period starts from the date the original purchaser receives the product. This warranty does not cover normal wear and tear, damage incurred during transportation (unless reported within 3 days with clear photo/video evidence), damage from improper use, accidents, unauthorized modifications, or poor maintenance. Warranty replacement parts are shipped only within the European Union. To claim warranty service, customers must contact EVERCROSS support via email (`support@evercross.eu` or `info@evercross.bike`) and provide proof of purchase. EVERCROSS may require photos or videos documenting the defect and reserves the right to inspect returned parts. They may provide replacement parts with installation instructions or offer partial reimbursement for local repairs.
Some users have reported issues with product quality, including batteries dying within six months, metal components bending or breaking, and electrical cords shorting out due to unsafe routing. Customer service responsiveness has also been a point of concern for some users, with complaints about slow or no replies to warranty claims and support inquiries.
Lichtenfelserstr. 14, 90427 Nürnberg, Germany
Schacht Neu-Cöln 14-18, 45355 Essen, Germany
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