Razor USA LLC
"Razor…Ride with Us"
Reported quality or safety concerns — research carefully before buying
About RAZOR
With a commitment to quality, innovation, and safety, Razor has sold over 50 million scooters worldwide, including more than 15 million electric models, establishing itself as a trusted leader in the personal mobility sector. [cite: 41, 42 in original context] The brand's products are distributed globally through major retailers and online channels, ensuring wide accessibility. Razor continues to evolve, focusing on providing enjoyable and reliable riding experiences that encourage outdoor activity and family bonding. [cite: 42 in original context]
Razor's dedication to pushing the boundaries of personal mobility is evident in its continuous development of new products and enhancement of existing models. While its headquarters remain in California, the manufacturing of its products primarily takes place in China, adhering to strict quality standards. [cite: 17 in original context] The brand's slogan, "Razor…Ride with Us," encapsulates its mission to foster a sense of community and shared enjoyment through its diverse product offerings. [cite: 6, 7 in previous turn]
RAZOR Electric Scooters
Models in our database: 20. Select a model that interests you.
RAZOR — Brand Details & Contact
Company information, contact details, social media, warranty and where to buy.
Company Information
- Official Name
- Razor USA LLC
- Parent Company
- MM Platform Company
- Founded
- 2000
- Founders
- Carlton Calvin, Gino Tsai, Robert Chen
- Country of Origin
- USA
- Manufacturing
- China
- Headquarters
- 12723 166th Street, Cerritos, CA 90703, USA
- Employees
- 100-250
- Annual Revenue
- $100M-$250M
- Certifications
Contact & Support
- customersupport@razorusa.com
- Phone
- 1-866-467-2967
- Business Inquiries
- sales@razorusa.com
- Working Hours
- Mon-Fri 8am to 5pm PST
- Timezone
- America/Los_Angeles
Official Links
Companion App
Razor Share, Razor E Rides
Social Media
Warranty & Known Issues
Warranty Terms
Razor offers a limited warranty on its products, covering manufacturing defects. For electric-powered products, the warranty period is 90 days from the date of purchase, while non-electric products have a 6-month/180-day warranty. [cite: 2 in original context] This warranty does not cover normal wear and tear, wheels, or damage resulting from improper assembly, maintenance, storage, or misuse. [cite: 2 in original context] The warranty is void if the product is used for purposes other than recreation or transportation, modified, or rented. [cite: 2 in original context] For products purchased in the US or Canada and used internationally, the US/Canada warranty is not applicable, and local country warranties apply. [cite: 2 in original context] Customers need a valid proof of purchase and the product ID for warranty claims. [cite: 2 in original context]
Known Issues
Common issues reported by users for Razor electric scooters include power and battery problems (e.g., dead or insufficiently charged batteries, low voltage cutoff), motor malfunctions, loose or damaged chains (for chain-driven models), and malfunctioning throttles or controllers. [cite: 1, 9, 12, 14, 25 in previous turn] Some users also report issues with sudden acceleration and difficulty controlling speed, particularly with models like the Power Core E100. [cite: 29, 34 in previous turn] Charger problems, such as the charger not indicating charging or bent pins in the charging port, are also noted. [cite: 25 in previous turn] Regular maintenance, including checking battery voltage, chain tension, and electrical connections, is often recommended to address these issues. [cite: 1, 9, 12, 14, 25 in previous turn]
Recall History
Razor has issued several product recalls. In 2022-2024, the Razor Icon electric scooters were recalled due to a fall hazard where the downtube could separate from the floorboard. [cite: 5, 8 in original context] Earlier recalls in 2005 involved E300, E300S, E200, and E200S electric scooters due to a weld breaking, causing the handlebar to detach, and a separate recall for PowMax Battery Chargers due to overheating risks. [cite: 7, 10 in original context]
Where to Buy
Service Centers
22763 Sleepy Brook Ln, Boca Raton, FL 33428
561-483-8376
Visit Store →Community & Forums
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