Reported quality or safety concerns — research carefully before buying
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Company information, contact details, social media, warranty and where to buy.
AovoPro
AOVOPRO offers a 2-year warranty on scooter frames, a 6-month prorated warranty on batteries, and a 3-6 month limited warranty on original AOVOPRO parts and components. The warranty period begins from the date of purchase. For valid warranty claims, AOVOPRO will repair or replace the product. Free components and replacement parts are offered, but shipping fees are not included, and installation fees are not covered without authorization. Customers must contact support@aovopro.com with proof of purchase and photos/videos of the damaged product. Shipping damage claims must be filed within 7 days of receipt. Purchases made directly from aovopro.com receive more comprehensive after-sales service, including free repair parts and services within 2 years, 30-day free returns for refunds, and direct replacement if repairs are not possible. Battery degradation (to 60% or less within 2 years) is also covered for direct purchases. Products bought from authorized retailers must follow the retailer's return policies.
Common complaints include scooters breaking quickly, with some users reporting the fork or stem snapping in half. There are also reports of rusty screws on the bottom of the board, making maintenance difficult. Customer service response times are frequently criticized, with many users reporting ignored emails and warranty claims. The claimed IP65 water protection rating has been questioned by some reviewers given the scooter's price and company reputation.
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