KUGOO
"Smarter riding, better living."
About KUGOO
Today, KUGOO is recognized as a leading global manufacturer, offering a diverse product line that caters to a wide range of riders, from teenager-friendly models to high-performance scooters for enthusiasts. The brand emphasizes innovation, quality, and user experience, with a dedicated R&D team constantly developing new technologies and features. KUGOO's commitment to quality is reinforced through automatic inspection assembly lines and rigorous testing before products leave the factory.
With a wide distribution network across Europe and other regions, KUGOO aims to provide convenient, reliable, and enjoyable electric mobility. The brand, which also operates under the sub-brand KuKirin, focuses on combining aesthetic design with performance, ensuring a seamless blend of commute and fun. They offer comprehensive support, including online consultation, after-sales care, and local warranty services in various regions.
KUGOO Electric Scooters
Models in our database: 10. Select a model that interests you.
KUGOO — Brand Details & Contact
Company information, contact details, social media, warranty and where to buy.
Company Information
- Official Name
- KUGOO
- Founded
- 2015
- Country of Origin
- China
- Manufacturing
- China
- Headquarters
- Room B2404, Block ABCD, Building 3, Phase I, Tianan Yungu Industrial Park, Gangtou Community, Bantian Street, Longgang District, Shenzhen, China
- Certifications
Contact & Support
- service@kugoo.hk, service@kugooescooters.com, service@kugooscooterusa.com, support@kugoo-escooter.com, sales@kkugoo-escooter.com, sales@kugookirin.ae, support@dubaiscooters.ae, support@kugooride.com
- Phone
- +86 17748607789, +971 56 71 67 994, +971 50 662 84 02, 400-826-2606 (International)
- Press Contact
- marketing@kukirin-scooter.com
- Business Inquiries
- sales@kugoo.eu, market@kugooescooters.com, wholesale@kugooescooters.com, market@kugoo-scooter.com
- Working Hours
- Mon-Fri 9:00 AM - 6:00 PM (UTC+2 for European support, Asia/Shanghai for China HQ); Mon-Sat 10:00 AM - 7:00 PM (UAE service center)
- Timezone
- Asia/Shanghai (for China HQ), UTC+2 (for European support)
Additional Contacts
Official Links
Companion App
KUGOO App
Social Media
Warranty & Known Issues
Warranty Terms
KUGOO offers a 12-month warranty against defects in workmanship and/or materials from the date of purchase for electric scooters and bikes, with a 6-month warranty for batteries. The warranty covers manufacturing defects, electrical component failures, motor malfunctions, and frame defects. It typically excludes normal wear and tear, damage from misuse or accidents, water damage (e.g., riding through water deeper than 4 cm), modifications, or unauthorized repairs. Claims require sufficient proof of purchase, documentation of troubleshooting, and visible proof of the defect. For orders not purchased directly from official websites, customers are advised to contact their original purchase channel.
Known Issues
Common issues reported by users include battery problems (e.g., voltage drop, not holding charge), controller malfunctions, and general quality control concerns often associated with Chinese-manufactured scooters. The companion app has also received criticism for buggy performance, inaccurate tracking, and ineffective locking features. [cite: 21, 27, 28, 30 in previous thought] Some customers have also reported slow customer service responses and shipping delays, particularly from certain regional websites.
Where to Buy
Service Centers
Competitor Brands
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