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VCHAINS offers a 12-month limited warranty for the original owner, covering manufacturing defects. To make a claim, customers must contact support@vchains.com with proof of purchase and visual evidence (photos/videos) of the damaged product. The warranty is void if damage results from abuse, neglect, improper repair or maintenance, unauthorized alterations, accidents, or abnormal use. Normal wear and tear, including fatigue damage, is not covered. Specific exclusions include battery damage from water immersion, dormant battery issues due to lack of care, and damage from unauthorized modifications. Tires are considered wearable parts and are not covered. Labor charges and shipping costs for warranty service are the owner's responsibility. Shipping damage claims must be reported within 7 days of product receipt.
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