"New Age Mobility Innovation"
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NAMI Electric offers a legal warranty of 3 years for the frame and 2 years for the main components of their electric scooters. The battery is covered by a 1-year warranty, with specific terms varying by model. This warranty typically covers manufacturing or design faults under normal use, including motor, controller, and battery faults. Exclusions from the warranty include damage from abuse, misuse, neglect, commercial exploitation (which may have a shorter 3-month warranty), unauthorized repairs, or attempts to repair the product by oneself. Normal wear and tear of consumable parts such as brake pads, tires, and bearings are not covered. Damage caused by water ingestion is also excluded, as NAMI scooters, while having an IPX5 rating (resistant to low-pressure water splashes), are not waterproof and prolonged immersion should be avoided. The warranty is non-transferable and applies only to the original purchaser from NAMI or an authorized dealer. Warranty claims generally require returning the product to the place of purchase, with shipping costs initially borne by the customer, but reimbursed if a manufacturing fault is confirmed.
Common issues reported by users include the stock suspension being perceived as 'bouncy' (though adjustable) and a suggestion for the inclusion of a steering damper for high-speed stability. Some users have also noted voltage sag on the battery display. Early models reportedly had minor issues with fenders and dashboard brightness.
Prague, Czech Republic
+420 774 416 016
Visit Store →20693 Ashburn Rd, Suite 130 Ashburn, Virginia, 20147
(703) 544-9498
Visit Store →1618 Felix De Leon St., Barangay 258, Tondo Manila
09176851165
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