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Reported quality or safety concerns — research carefully before buying
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Company information, contact details, social media, warranty and where to buy.
Solar Scooters offers a two-year warranty covering components such as the motor, display, and controller, and a one-year warranty on the battery. This warranty applies only to the original purchaser with proof of purchase and is non-transferable. Exclusions include wearing parts (tires, fenders, brake discs, horn, lights), small parts, screws, and damage resulting from accidents, misuse, neglect, modification, improper maintenance, unauthorized repair, or normal wear and tear. Any third-party modifications or unauthorized repairs will void the warranty. Customers are responsible for inward and outbound delivery charges for warranty claims. Water ingress due to use in rain is not covered. For servicing, it is recommended to contact an approved Solar dealer.
Common complaints reported by users include issues with cheap parts requiring frequent replacement, such as calipers and brake pads. Some users have experienced handlebar wobble, particularly on the P1 Pro model. Other reported problems include dead batteries on arrival, missing screws, non-functional headlights, peeled stickers, and poor waterproofing, leading to internal damage. There are also concerns regarding customer service responsiveness and transparency, with some users reporting difficulties in getting warranty claims honored and accusations of the company removing negative reviews from its website.
744 W Avenue L6, Lancaster, CA 93534, United States
+1 (661) 581-8734
Unit 2 Orbital Industrial Estate, Horton Road, West Drayton, UB7 8JL, United Kingdom
020 3633 9118
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