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VSETT offers varying warranty terms depending on the component and region. For example, VSETT® Escooter SHOP (Europe) provides a 36-month warranty for the frame and 18 months for electronic components. Deeply discounted models may come with a 1-year warranty. VSETT Australia offers a 12-month limited warranty against factory defects, with Dead on Arrival (DOA) claims accepted within 3 days of receipt. Warranty claims typically require clear photos and videos of the issue.
Common issues reported by users include rapid tire deflation and problems with stock inner tubes, as well as the key system not functioning optimally in winter conditions. Some users have experienced motor hum and looseness in the shock absorber connections. Controller issues, such as burning out or faults, and brake fluid leaks have also been noted. Additionally, there have been reports of soft metal bolts. VSETT scooters display various error codes (e.g., Motor Fault, Battery Undervoltage, Throttle Fault, Controller Fault, Communication Faults) that indicate specific problems.
A product safety report and recall notice was issued for the VSETT10APEX model in the UK and Jersey due to a serious risk of fire. The hazard was attributed to the scooter and its components not being assessed using relevant UK conformity assessment procedures, a lack of valid technical documentation, and no evidence of production control, potentially leading to the charger and/or battery overheating.
Prague, Czech Republic
+420 774 416 016
Visit Store →Unit 2 / 48 Junction Road, Burleigh Heads, QLD 4220 (Gold Coast)
1300 560 973
Visit Store →14 Olympic Circuit, Southport, QLD 4215 (Gold Coast)
1300 560 973
Visit Store →Unit 1, 24 Martin Place, Fortitude Valley, QLD, 4006 (Brisbane)
1300 560 973
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