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Tronic app (VESC app)
RION MOTORS does not appear to have a publicly available, comprehensive warranty policy on its official website. Information from resellers like Alien Rides indicates a limited warranty period, typically 3 months for RION and Tronic products (parts, labor, shipping), with free labor after 3 months (shipping not included). Extended warranties may be available through resellers. Key exclusions from warranty coverage include water damage, normal wear and tear (tires, brakes, suspension), damage from crashes, misuse, mishandling, and user-bricked firmware. Notably, opening or using the VESC Tool app is stated to void the warranty. Customers have reported significant issues with long delivery times, poor communication, and difficulties obtaining refunds or warranty service directly from RION MOTORS.
Common issues reported for RION MOTORS scooters include a lack of waterproofing or water resistance, making them unsuitable for wet conditions. Customers have frequently experienced very long delivery times, sometimes extending to several years, and poor communication from the company regarding order status and delays. There are also reports of difficulties with customer service and obtaining refunds. The warranty can be voided by using the VESC Tool app, which is necessary for advanced customization.
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