Reported quality or safety concerns — research carefully before buying
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Company information, contact details, social media, warranty and where to buy.
FLJ offers a warranty and after-sale customer service. Their return policy lasts 7 days from receipt; items must be unused, in original packaging, and in the same condition as received to be eligible for a refund or exchange. Sale items are not eligible for refunds. Exchanges are only provided for defective or damaged items. Customers are responsible for return shipping costs, which are non-refundable. If a refund is approved, the cost of return shipping will be deducted. It is recommended to use a trackable shipping service or purchase shipping insurance for items over $75.
Common issues reported by users include concerns about the quality of default suspension and brakes, which some users have opted to replace. There have also been mentions of potential voltage sag from lower-quality battery cells and frame bolts loosening over time.
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