JOYOR
"Wind & Freedom, Explore with Joyor!"
About JOYOR
The company integrates R&D, production, and sales, with a strong focus on new energy electric scooters. JOYOR products are sold in over 30 countries and regions, including the United States, Germany, France, Spain, and Italy, and are available through major online and offline channels like Decathlon, Walmart, Amazon, and eBay. The brand prides itself on continuous improvement in product design, performance, efficiency, and customer service, ensuring a unique and enjoyable riding experience at an accessible price.
JOYOR's philosophy is built on flexibility, sustainability, and innovation. Their mission is to offer economic, sustainable, and innovative transport that makes daily commuting easy, fast, and joyful with zero emissions, zero effort, and zero stress. The brand's commitment to environmental responsibility and a sustainable future is evident in its pursuit of low-carbon solutions and high-quality, energy-efficient products.
JOYOR Electric Scooters
Models in our database: 13. Select a model that interests you.
JOYOR — Brand Details & Contact
Company information, contact details, social media, warranty and where to buy.
Company Information
- Official Name
- JOYOR
- Founded
- 2014
- Country of Origin
- China
- Manufacturing
- China
- Headquarters
- Carrer dels Remences, 136 Right. 08304 Mataró, Spain (European Operational Headquarters) / Jinhua, Zhejiang, China (Manufacturing/R&D Headquarters) / ROOM S032, 2/F THE CAPITAL 61-65 CHATHAM ROAD SOUTH TSIM SHA TSUI HK (Corporate Contact Address)
- Employees
- 150+
- Certifications
Contact & Support
- info@joyorscooter.com (Primary) / support@joyorescooter.com (US/HK) / support@joyor-escooter.com (Global Store) / service@joyor-eu.com (EU)
- Phone
- +34 931 41 90 91
- Working Hours
- Mon–Fri, 9am – 6pm CET
- Timezone
- Europe/Madrid
Additional Contacts
Official Links
Social Media
Warranty & Known Issues
Warranty Terms
JOYOR offers a limited warranty covering defects in new devices. For electric parts (display, controller, motor, charger), the warranty period is generally 24 months after the first retail purchase. The battery typically has a 12-month or 2000 km warranty, whichever comes first. In Spain, the warranty period for electric parts is extended to 36 months. For models sold in the German market (Y8-S ABE and S5 ABE), a 1-year warranty applies to all electrical parts, including the battery.
The warranty is valid only for consumers purchasing from an authorized JOYOR retailer or reseller and extends to the original purchaser only, being non-transferable. It does not cover issues arising from commercial use, accident, abuse, neglect, shock, heat or humidity beyond product specifications, improper installation, operation, maintenance, or unauthorized modification. Physical damages, incomplete/broken cable connections, consumable wearing fittings, and damage from misuse or use in wet conditions are also excluded. Claims require proof of purchase and photos or videos of the damaged product. The warranty is void if the product was modified or repaired by unauthorized technicians, or if labels are removed/tampered with. It is valid only in the place of initial purchase and does not cover shipping costs from/to islands without land transport.
Known Issues
Users have reported issues such as stiff suspension, handlebars not being high enough, rear fender making contact with the tire, and a slight wobble at high speeds on some models like the S10-S. [cite: 18, 37, previous search] There have also been complaints regarding customer service and the durability of certain components, with some users experiencing rear fender breakage and loose screws.
Where to Buy
Service Centers
Community & Forums
Competitor Brands
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