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Unagi: Model One
Unagi offers a LIMITED WARRANTY for TWO (2) YEARS from the date of original purchase against defects in material and/or workmanship, provided the scooter is properly used, maintained, and stored according to Unagi's recommendations and manual. Warranty claims may be processed within two years of initial purchase. This warranty is limited to the original owner and covers repair, replacement with a comparable product (new or refurbished), or a refund less a reasonable allowance for usage, at Unagi's discretion. The warranty explicitly excludes normal wear and tear (e.g., tires, grips, standing pad), accidental damage, misuse (including off-road use or water damage/full submersion), and damage from unauthorized service or parts. Failure to follow battery care guidelines, such as regular charging, will void the warranty. Custom Unagi scooters are non-returnable but carry a 1-year warranty. Implied warranties of merchantability and fitness for a particular purpose are excluded or limited to the express warranty duration. Unagi also disclaims liability for incidental, consequential, and special damages.
Common issues reported by users include a lack of suspension, leading to a rough ride on uneven surfaces, and a perception of a flimsy stem. Some users have experienced poor battery range, particularly with older models, and issues with scooter malfunctions. Customer service has been a point of contention for some, with complaints about reliance on automated responses and difficulty reaching human support. There are also reports of scooters being considered unsafe or unrepairable after warranty expiration.
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