"Rediscover your city with Moovi!"
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Moovi offers a one-year manufacturer's warranty and a two-year statutory warranty in Germany. The warranty covers defects due to manufacturing errors. Exclusions include normal wear and tear on parts like tires, brakes, handlebar grips, and lights, as well as damage caused by improper use, abuse, negligent operation, failure to perform necessary maintenance, improper disassembly, or liquid damage beyond the IPX4 rating. To claim warranty, customers must notify Moovi via contact form or email (support@moovi.de), provide an invoice copy, and ensure the serial number matches. Shipping in original packaging is required to prevent further damage.
Common complaints and issues reported by users include a limited range (around 20 km, potentially insufficient for longer trips), and the Moovi Pro S Comfort model occasionally being out of stock. Older tests have indicated a weak electronic rear brake, grips containing potentially harmful substances (naphthalene and a plasticizer), unsafe handling characteristics, small wheels, a narrow footboard, and an unstable construction, leading to a short effective range (around 12 km in one test).
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