"Ride smarter, go farther."
Models in our database: 6. Select a model that interests you.
Company information, contact details, social media, warranty and where to buy.
AUSOM provides a warranty for its products, with 12 months coverage for most components and 24 months for the scooter frame. The warranty is automatically activated on the date of delivery. Customers experiencing issues related to build quality or mechanical components during the warranty period should contact support@ausomstore.com. If a problem is due to a defective part, a replacement and installation guide will be provided. The warranty can be transferred to second-hand owners if the original order was placed through an official AUSOM sales channel, is fully paid, and the original buyer provides written consent for the transfer.
Exclusions from warranty coverage include water damage to the battery, motor, and controller, manmade damage, self-modification, collision damage, and tire punctures by sharp objects. Damage claims must be reported within 14 days of delivery.
Some users have reported issues with the charger being of low quality, with instances of it exploding or stopping working. It is suggested to replace charging ports or use a higher quality charger. There have also been reports of issues with motors bogging down and difficulties with customer service regarding returns and specific box dimension requirements for repairs.
Brands with a similar product range to AUSOM based on price, power, weight, speed, range and wheel size.